Return Policy

Effective Date: 12th January, 2024

At Planifiko's EShop, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us at [email protected]. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

  1. PHYSICAL PRODUCTS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. DIGITAL PRODUCTS

For digital products, we don't issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we do honor requests for the refund on the following reasons:

  • Non-delivery of the product: In some cases, the process of delivering the product may encounter some issues. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date.

  • Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our Support Team. We keep the right to rectify the error or defect within 72 hours.

  1. CONTACT US

If you have any questions on how to return your item to us, contact us at [email protected].

Planifiko's EShop Tirana, Albania [email protected]

This Refunds and Returns Policy was last updated on 12th January 2024.